Shipping policy

AUSTRALIA

Standard shipping (2-5 business days)

$8.00

Express shipping (1-4 business days)

$16.00

Express shipping over $200

FREE

 

NEW ZEALAND

Standard shipping (6-10 business days)

$10.00

Express shipping (4-6 business days)

$18.00

DHL Express

Cost provided at checkout


REST OF THE WORLD

 DHL Express

Cost provided at checkout

 

Please note, these are estimates only and we can not guarantee shipping times. During non-peak trading periods, please allow up to 48 hours for your order to be fulfilled, however we aim to minimise this time.

Velocity Activewear WILL NOT be held accountable for lost, delayed or missing parcels. This includes parcels which are missing due to an incorrectly provided shipping address.

 

Local Delivery Terms & Conditions

Same-Day Local Delivery

Same-day local delivery is available for eligible orders placed before 11:00am AWST, Monday to Friday (excluding Public Holidays).

Same-day delivery is offered to selected suburbs only and is subject to availability. Eligibility is determined at our sole discretion and will only appear as a shipping option during checkout if your address qualifies.

While we aim to complete all eligible same-day deliveries, delivery times are estimates only and are not guaranteed. Delays may occur due to high order volumes, weather, traffic conditions, operational requirements, or other circumstances beyond our control.

Delivery Process

  • All local deliveries are completed by the Velocity team. We do not use third-party courier services for this delivery option.

  • Deliveries will be made to the delivery address provided at checkout.

  • If it is safe to do so, our driver may leave your order in a secure location at the delivery address.

  • A photograph and/or other proof of delivery may be taken at the time of delivery and will be considered evidence that the order has been successfully delivered.

Responsibility After Delivery

Risk in the goods passes to the customer once the order has been delivered to the nominated delivery address and proof of delivery has been obtained.

Velocity is not responsible for orders that are lost, stolen, damaged by weather, or otherwise affected after they have been successfully delivered.

Customers are responsible for ensuring that the delivery address is correct and that there is a safe and accessible location for delivery.

Failed Delivery

If delivery cannot be completed due to incorrect address details, restricted access, unsafe conditions, or because the recipient cannot be reached where required, we may contact you to arrange re-delivery. Additional delivery charges may apply.

Changes & Cancellation

Once a local delivery order has been packed or dispatched, it may not be possible to change the delivery address, cancel the order, or alter the selected delivery service.